Located:  American Job Center-Willimantic (occasional travel to other regional offices)
     Full time, 40 hours on-site, with benefits

Position responsibilities include:

• Achieving recruitment and contractual performance goals for the Workforce Innovation and Opportunity Act (WIOA) Adults and Dislocated Worker Grant.  
• Coaching eligible job seekers through employment plan action step development, training funding application procedures and job placement activities.
• Providing referrals to human services and community resources.
• Completing basic mathematic equations for balancing budgets, assisting with training-funding applications or requesting support service funding on behalf of job seeking customers.
• Maintaining customer management database and required reporting.
• Guidance to job seekers on knowledge of local job market, training providers, and case management best practices.
• Researching labor market demand and industry/position expectations.
• Updating and editing customer résumés and cover letters.

Required qualifications:

• Bachelor's Degree in Psychology, Sociology, Human Development, Counseling, Workforce Development, or other relevant degree field plus three years related work experience (will consider equivalent combination of education and experience)
• Ability to thrive within diverse teams and serve people with diverse socioeconomic, racial, and ethnic backgrounds.
• Experience reliably managing calendar of program duties and meeting deadlines.
• Excellent customer service, communication, mediation and de-escalation skills; verbal and written.
• Competency with Microsoft Word and Excel.
• Capacity to complete data-entry tasks utilizing web-based systems, maintain accuracy and efficiency in fast-paced environment.
• Ability to infrequently travel within Eastern Connecticut and occasionally statewide with reliable transportation.

Preferred qualifications: 

• Experience in Case Management systems, having been responsible for a caseload of customers, and maintaining requisite data entry.
• Knowledge of One-Stop American Job Center services,  partners, and programs.
• Competency in customer assessment techniques and career planning.
• Understanding of person- and/or family-centered and trauma-informed service delivery.
• Public Speaking experience.
• Intermediate user of Google Suite (including: Drive, Docs, Sheets, Voice, and Forms).
• Job development and knowledge of the business community in Eastern Connecticut. 
• Outreach and Marketing activities, such as social media page management, tabling events, etc.
• Bilingual preferred: English/Spanish.

At EASTCONN, we believe that diversity is key to our success. We encourage candidates from all backgrounds to apply, including those who may not meet every listed qualification. Your passion, drive, and perspective are what matter most to us.

As an EEO/AA employer, EASTCONN provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our policies.

AA/EOE

M/F/D/V