Head Case Manager (Workforce Innovation and Opportunity Act grant Adult/Dislocated Worker program case management services)
     Located:  American Job Center- Danielson and remote as needed
     Full time, 40 hours, with benefits

Required qualifications:

• Bachelor's Degree in Psychology, Sociology, Human Development, Counseling, Workforce Development, or other relevant degree field plus five years related work experience (will consider reasonable alternative combination of education and experience).
• Experienced case manager (preference for employment services experience).
• Ability to thrive within diverse teams and serve people with diverse socioeconomic, racial, and ethnic backgrounds.
• Excellent customer service and communication skills, verbal and written.
• Advanced competency with Microsoft Word and Excel.
• Experience in program leadership activities (e.g.; training staff, overseeing work activities/data accuracy, monitoring progress)
• Capacity to complete data-entry tasks utilizing web-based systems, maintain accuracy and efficiency in fast-paced environment.
• Take independent personal responsibility for maintaining organized schedule amidst shifting priorities.
• Ability to infrequently travel within Eastern Connecticut and occasionally statewide with reliable transportation.

Preferred qualifications: 

• Knowledge of One-Stop American Job Center services, partners, and programs.
• Competency in customer assessment techniques and career planning.
• Experience executing program compliance checks on policies/program procedures in coordination with a supervisory team.
• Understanding of person- and/or family-centered and trauma-informed service delivery.
• Public Speaking experience, including meeting facilitation.
• Intermediate to Advanced user of Google Suite (including: Drive, Docs, Sheets, Voice, and Forms).
• Job development and knowledge of the business community in Eastern Connecticut. 
• Outreach and Marketing activities, such as social media page management.
• Bilingual preferred: English/Spanish.

Position responsibilities include:

• Achieving recruitment and contractual performance goals for the Workforce Innovation and Opportunity Act (WIOA) Adults and Dislocated Worker Grant.  
• Coaching eligible job seekers through employment plan action step development, training funding application procedures and job placement activities.
• Providing referrals to human services and community resources.
• Completing basic mathematic equations for balancing budgets, assisting with training-funding applications or requesting support service funding on behalf of job seeking customers.
• Maintaining customer management database and required reporting.
• Guidance to job seekers on knowledge of local job market, training providers, and case management best practices.
• Updating and editing customer résumés and cover letters.
• Training new and incumbent Workforce Innovation and Opportunity Act (WIOA) Adult/Dislocated Worker (Ad/DW) Case Managers on program procedures, both EASTCONN employees and contract’s vendor employees.
• Executing internal WIOA Ad/DW program compliance checks on policies/program procedures in coordination with the Employment & Training Coordinator.
• Identifying and drafting programmatic best practices for incorporation into program improvement activities.
• Facilitate staff project-based workgroups.
• Provide ongoing technical assistance to regional WIOA Ad/DW Case Managers.
• Analyze program outcomes and performance data monthly to address programmatic performance maintenance, in collaboration with the Performance & Accountability Assistant and Employment & Training Coordinator.
• Monitor monthly contact requirements for regional customer engagement.

At EASTCONN, we believe that diversity is key to our success. We encourage candidates from all backgrounds to apply, including those who may not meet every listed qualification. Your passion, drive, and perspective are what matter most to us.

As an EEO/AA employer, EASTCONN provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our policies.

AA/EOE

M/F/D/V